viagogo cancelled concert refund
3.Click Dispute a Transaction. We take no responsibility for such issues. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. The tickets were bought by me as a present for my mother and parents-in-law. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? To post a ticket for sale on viagogo You must first register with the Site. The Weeknd Tour 2023. I haven't received an email confirming my order. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. Our guarantee does not affect Your statutory consumer rights under UK law. One Direction Tour 2023. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Ticket listings are a representation of actual seat location. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. . This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. This article is published to give you an update regarding the class action filed against Viagogo. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Moreover, this appears to have been Viagogos policy for an extended period. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. 2.4 Listing. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. I sent our ticket numbers but Opera Australia said they were not theirs. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Mar 1, 2018. Received Refund in full for cancelled concert. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Romeo Santos Tour 2023. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Piggyback tickets may not be sold in the same listing. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Not only no refund. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. By Rhona Shennan 23rd Jul 2020, 3:38pm We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. 1. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Romeo Santos Concert Tickets. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Which? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . settlement administrator or your attorney for any updates regarding Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. spiritus Forumite. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. 4. Many event managers have already committed to providing refunds for cancelled events. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. The Weeknd Concert Tickets. I had tried calling them and the day of the concert and no answer. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). 2.1 Requirements. I bought tickets for Rammstein before the pandemic and they would not refund me. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. This company is a total scam. Contact & review Viagogo - rated #0 in Entertainment . Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. 2. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Please add me to the list. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. The whole ordeal cost me almost a thousand dollars. Dial +1 (866) 788-2482. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Which? Bruno Mars Tickets. Are you still waiting on a ticket refund for an event canceled due to the pandemic? 6.5 Tax Indemnity. FanFair Alliance - Ever get the feeling you've been cheated? The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. . Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Sent info several times and they made every excuse under the sun. 6.2 Waiver of Consequential Damages; Liability Limit. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Join The National Math and Science Initiative Class Action, Today! Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. 6.1 No Warranty. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". that reports on class action lawsuits, class action settlements, 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. This is the easiest way to get your money back. 5.2 Violations, Termination and Suspension. When Your Event is Canceled or Postponed. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Instead, it sat on your $2,031. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. I was promised a refund because the tickets I bought were corrupt. At no time do We provide the Buyer's payment information to the Seller. Ha*Ash Concert Tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Travis Scott performs on stage during Wireless festival in London last year. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 7.2 Copyright. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Case Name & No. As well as charged me double the amount. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Taylor Swift Tickets. 2. During this time, the Site will be temporarily unavailable. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. A Which? viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. In 2020, New Zealanders were warned about buying tickets to . consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 1.2 Ticketing Exchange. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. They also had another 150.00 dollars worth of fees per each ticket. All Rights Reserved. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. If tickets are not consecutive, then the Seller must create a separate listing. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Take a look at our advice on writing a letter before you make your claim. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Answer (1 of 3): Viagogo runs prudent customer care operations. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. "Comparably priced" replacement tickets are determined by viagogo in its discretion.
viagogo cancelled concert refund